INFORMATION AND COMMUNICATION TECHNOLOGY (ICT)

HELPDESK COORDINATOR (IRC6674)

We offer a market and industry competitive total to cost package.

Parliament of the Republic of South Africa is a premier institution, given its status as the legislative authority of South Africa. It is the only institution that has the power to make laws for the country. Parliament is not just a building, it’s the heart of our democracy, the place where the country’s representatives gather to discuss important issues affecting the people, pass laws meant to promote the public good and promote accountability and transparency in governance. Parliament is composed of two houses: the National Assembly and the National Council of Provinces. Each house has distinct roles and functions, as outlined in the Constitution, and they work together to promote constitutional values such as human dignity, non-racialism and non-sexism, human rights and freedom.

JOB SUMMARY

The successful candidate will be responsible for providing 2nd line mobile device support to Members of Parliament and Staff.

YOUR KEY RESPONSIBILITIES WILL BE:

  • 2nd Line maintenance and ongoing support on hardware
  • 2nd Line Maintenance and Application Software Support
  • Assist with 1st Line Customer Support
  • Mobile Device Training

TO QUALIFY, YOU MUST HAVE:

  • Grade 12/ NQF Level 4 with a relevant NQF Level 6 Diploma in IT and A+/ MCSE
  • Minimum of 3 years’ relevant experience as a technician for mobile devices.

IN ADDITION, YOU SHOULD BE ABLE TO DEMOSTRATE THE FOLLOWING SPECIAL REQUIREMENTS AND JOB-RELATED SKILLS AND COMPETENCIES:

  • Knowledge and understanding of Institutional Computing Infrastructure
  • IT Support experience and knowledge
  • Advanced communication skills
  • Advanced Computer literacy
  • Sound administrative skills
  • Sound interpersonal skills
  • Ability to work under pressure
  • Ability to exercise discretion
  • Customer satisfaction oriented
  • Problem solving and troubleshooting skills in desktop environment
  • Knowledge of ITIL framework.

To Apply, Please Select the Appropriate Button Below:

Person that has never been employed by Parliament

Person that was previously employed by Parliament including previously employed Interns and existing Interns

CLOSING DATE 31 JANUARY 2025

“Parliamentary Services Administration promotes and applies the principles of Affirmative Action and equal opportunities”.

PLEASE NOTE that only applications submitted via the i-Recruitment platform will be accepted. All required supporting documentation and information must be provided; incomplete applications will not be processed. Security clearance and qualification verification are mandatory for all appointments. Should you not hear from us within two months (2) from the closing date, please consider your application unsuccessful. Successful candidates will be required to sign a performance agreement. Parliament reserves the right not to make an appointment.

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