National Consumer Commission in the Spotlight
Parliamentís Portfolio Committee on Trade and Industry resolved to request all outstanding documentation from the National Consumer Commission (NCC) on whether it has delivered on its service delivery mandate.
The Committee decided not to focus on the question of the NCCís financial situation as a briefing on this was still outstanding. The Committee will assess the number of cases dealt with by the NCC, how many complaints it received and how it dealt with those complaints, how many were successful or unsuccessful and what actions were taken. The Committee will also seek clarity on whether the Consumer Act was complied with effectively.
This decision follows a meeting with the NCC that was set down for Friday. Head of the NCC Ms Mamodupi Mohlala-Mulaudzi was absent, as she had fallen ill. Chairperson of the Committee Ms Joanmarie Fubbs emphasised that previous meetings with Ms Mohlala-Mulaudzi had been cancelled at the last minute.
During deliberations several members of the Committee referred to the strained relations between the Department of Trade and Industry and the NCC and also between the NCC and the National Consumer Tribunal (NCT).
The NCC made a presentation to the Committee two weeks ago but had to return on Friday as various questions by members were still unanswered.
Last week Ms Mohlala-Mulaudzi rejected the findings of a damning report on her organisation by the NCT. She indicated that the NCC obtained an unqualified financial audit report from the Auditor-General and questioned the reportís motives and timing.
The Committee requested a final response in writing from the NCC. This will be made available to members and should be used in conjunction with the information that members already have in their possession. The Committee further agreed that the information will also be given to the parliamentary legal advisor, Adv Charmaine van der Merwe.
Ms Fubbs indicated that the Committee will request an analysis of all the documents from Adv van der Merwe before they deliberate on the issue this week.
by Rajaa Azzakani